At Jocisland, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our refund and returns policy below.
Eligibility for Returns
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Time Frame: You have 30 days from the date of delivery to request a return or exchange.
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Condition of Items: Products must be unused, in their original packaging, and in resalable condition.
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Non-Returnable Items: Customized or personalized items are not eligible for return.
Initiating a Return
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Contact Us: Email us at contact@jocisland.net with your order number and reason for return.
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Return Authorization: Upon approval, we will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item.
Return Shipping
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Customer Responsibility: You are responsible for the cost of return shipping.
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Packaging: Please securely package the item to prevent damage during transit.
Refund Process
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Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
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Refund Issuance: Approved refunds will be processed to the original payment method within 7-10 business days.
Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at contact@jocisland.net with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
Contact Information
For any questions or assistance regarding returns and refunds, please reach out to us at:
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Email: contact@jocisland.net
Note
This policy applies to purchases made directly through our website. For items purchased through third-party retailers, please refer to their respective return and refund policies.
Thank you for choosing Jocisland. We value your business and are here to assist you with any concerns.