Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard delivery times vary based on your location:
Continental US addresses: 4–7 business days from the date of shipment.
Alaska and Hawaii addresses: 10–14 business days from the date of shipment.
APO/FPO/DPO addresses: 10–14 business days from the date of shipment.
Please note that these are estimated delivery times and may vary depending on the carrier and unforeseen circumstances.
To create an account:
Visit our website and click on the “Sign Up” or “Create Account” button.
Fill in the required information, including your name, email address, and a secure password.
Click “Submit” to complete the registration process.
Once your account is created, you can manage your orders, save shipping addresses, and receive updates on new products and promotions.
To update your shipping address:
Log in to your account on our website.
Navigate to the “Account Settings” or “Address Book” section.
Select the address you wish to edit and update the details accordingly.
Save the changes to update your shipping address.
Please ensure your shipping address is correct before completing your order to avoid delivery issues.
To track your order:
Log in to your account on our website.
Go to the “Order History” or “My Orders” section.
Select the order you wish to track.
Click on the tracking link provided to view the current status of your shipment.
You will also receive a shipping confirmation email with tracking information once your order has been dispatched.
We prioritize your privacy and security. We do not store your credit card information on our servers. All payment transactions are processed through secure, PCI-compliant payment gateways to ensure your data is protected.
Sales tax is applicable based on your shipping address and local tax regulations. If your state or country requires sales tax on online purchases, it will be calculated and added to your order total during checkout.
We offer international shipping to select countries. To determine if we ship to your location, please enter your shipping address during checkout. If your country is not listed, please contact our customer service for further assistance.
We strive to ship all items in a single package. However, if your order contains multiple items with different availability or shipping requirements, they may be shipped separately. You will receive separate tracking information for each package.
If you have further questions or need assistance, please contact us at contact@jocisland.net.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for items purchased directly from our website. To be eligible for a full refund, items must be unused, in their original packaging, and in resalable condition. Please note that customized or personalized items are not eligible for return. For more details, please refer to our Refund and Returns Policy.
We apologize for any inconvenience caused. Please contact our customer support team at contact@jocisland.net with your order number and a description of the issue. We will assist you in resolving the matter promptly.
We are sorry to hear that your order arrived damaged. Please email us at contact@jocisland.net within 7 days of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you.
Please send your authorized return to the address provided in the Return Merchandise Authorization (RMA) email you received. Ensure the item is securely packaged to prevent damage during transit.
For assistance, please contact our customer support team via email at contact@jocisland.net. Our team is available to help with any questions or concerns you may have.
If you realize you’ve entered an incorrect shipping address, please contact us immediately at contact@jocisland.net. We will attempt to update your address before the order ships. Once an order has been shipped, we cannot guarantee changes to the shipping address.
We process orders promptly to ensure quick delivery. If you need to change or cancel your order, please contact us as soon as possible at contact@jocisland.net. We will do our best to accommodate your request before the order ships.
Currently, we do not offer pre-orders for out-of-stock items. Please check back periodically for updates on product availability.
If you have further questions or need assistance, please reach out to us at contact@jocisland.net.